dime9labs
All open roles

Customer Support Specialist

Customer SuccessRemote (US)Full-time$45,000 – $60,000Posted Nov 5, 2026

Overview

You will be the first person customers reach when they need help, and you will resolve most requests yourself. This is a fully remote position for candidates in the US, working in a shared help desk during scheduled shifts agreed with the team.

What you will do

  • Respond to customer tickets by email and chat.
  • Troubleshoot account and product questions using internal guides.
  • Escalate technical issues with clear notes for engineers.
  • Suggest improvements to help articles and saved replies.

What you bring

  • 1+ years in customer support or another customer-facing job.
  • Clear, friendly, and accurate written communication.
  • Comfortable learning software quickly.
  • Bonus: experience with Zendesk or Intercom.