Customer Success Manager
Customer SuccessRemote (US)Full-time$80,000 – $110,000Posted Nov 5, 2026
Overview
You will manage a portfolio of accounts from onboarding through renewal and spot risk early. This is a fully remote role for candidates in the US, run over video business reviews, shared success plans, and usage dashboards.
What you will do
- Onboard new customers and agree on success goals.
- Monitor product usage and act early on signs of churn.
- Run regular business reviews with account stakeholders.
- Manage renewals and identify expansion opportunities.
What you bring
- 3+ years in customer success or account management for SaaS.
- A record of improving retention, with numbers to show it.
- Confident presenting to senior customer stakeholders.
- Experience with a tool such as Gainsight or ChurnZero.