Customer Onboarding Specialist
Customer SuccessRemote (US)Full-time$55,000 – $75,000Posted Nov 5, 2026
Overview
You will guide each new account from signed contract to first real use of the product. The role is fully remote within the US, delivered through video training sessions, shared onboarding checklists, and recorded walkthroughs.
What you will do
- Run kickoff and training calls with new customers.
- Help customers configure accounts and import their data.
- Track onboarding progress and follow up on open tasks.
- Hand accounts to customer success managers with clear notes.
What you bring
- 1+ years in onboarding, support, training, or account coordination.
- Confident leading calls with customers over video.
- Organized enough to manage many accounts at once.
- Bonus: experience onboarding customers to a SaaS product.